- What is your returns policy?
- What is the return policy on gift sets?
- How long do I have to return an item?
- Some or all of my order is damaged, what should I do?
- Can I return an item bought from one of your stores without a receipt?
- I've opened my product, can I still return it and get a refund?
- Do you offer free returns?
Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.
Customer Care Hours
We're working really hard to get through all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We're really sorry for any inconvenience.
COVID-19 - Helping us all to stay safe
We have safely reopened. Check here for our opened store list and what to expect. You can still shop online at the bodyshop.com, but most importantly stay healthy, be safe and look out for one another.