- How do I start referring friends?
- I've been referred by a friend by word of mouth and they said I need to mention their name so I can claim my reward. Where do I do this?
- I referred a friend and they are being shown as "not eligible", why is that?
- I've referred a friend, when do I get my reward?
- How does the refer-a-friend scheme work?
- How many people can I refer to The Body Shop?
- I've earned a reward. Can I use it in store?
Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.
Customer Care Hours
We're working really hard to get through all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We're really sorry for any inconvenience.
COVID-19 - Helping us all to stay safe
We have safely reopened. Check here for our opened store list and what to expect. You can still shop online at the bodyshop.com, but most importantly stay healthy, be safe and look out for one another.