Product Information
- What products do you sell for men?
- What does SPF mean?
- Do The Body Shop products have a best before/expiry date?
- Can I try a sample of your product before I buy?
- How can I tell if a product has been discontinued?
- Which of your products are vegan?
- Why does The Body Shop claim to be 100% Vegetarian but not Vegan?
- What is the difference between a body mist, body spray, eau de toilette and eau de parfum?
- Are Body Shop products suitable for use while pregnant?
- Do your products contain parabens?
- Do your products contain Methylisothiazolinone or Methylchloroisothiazolinone?
- Do you provide an allergy detection service?
- The product I want to order is out of stock. When will it be back?
- Are all of your products hypoallergenic?
- Do you have products that can help with eczema?
- Why do certain products not ship to California?
- Are your products gluten/wheat/lactose free?
- What colorants do you use?
- Can I recycle your packaging?
- Do your products contain phthalates?
- Do you have waterproof eyeliner?
- Where can I find information on pricing?
- Can I try a sample of your product before I buy?
Latest News
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Delivery
Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.
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Customer Care Hours
We're working really hard to get through all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We're really sorry for any inconvenience.
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COVID-19 - Helping us all to stay safe
We have safely reopened. Check here for our opened store list and what to expect. You can still shop online at the bodyshop.com, but most importantly stay healthy, be safe and look out for one another.