- What are your delivery charges?
- Can I place my order over the phone?
- How do I place an order?
- How do I make changes to my order?
- How will you confirm my order?
- Can I place an order without signing up to an account?
- Can I check my gift card balance online?
- Why haven't I received an email to confirm my order?
- Where is my order?
- Have I been charged for my order more than once?
- Has my order been placed?
- Can I cancel my order before it has been delivered?
Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.
Customer Care Hours
We're working really hard to get through all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We're really sorry for any inconvenience.
COVID-19 - Helping us all to stay safe
While many of our stores remain closed across North America, we're safely reopening some of them. Check here for our opened store list and what to expect. You can still shop online at thebodyshop.com, but most importantly stay healthy, be safe and look out for one another.