Delivery Options and Questions

See all 10 articles

Payment Options

See all 5 articles

Promotional Questions

See all 8 articles

Order Status and Questions

See all 12 articles
  • Delivery

    Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centres, which may slow processing.

  • Customer Care Hours

    We're working really hard to get through all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We're really sorry for any inconvenience.

  • COVID-19 - Helping us all to stay safe

    While many of our stores remain closed across North America, we're safely reopening some of them. Check here for our opened store list and what to expect. You can still shop online at thebodyshop.com, but most importantly stay healthy, be safe and look out for one another.