What happens if my Gift Card or E-Gift Card is lost or stolen? Customer Service August 31, 2021 11:56 Updated Please treat Gift Cards and E-Gift Cards like cash. The Body Shop cannot replace or reimburse the balance if the Gift Card or E-Gift Card is lost or stolen. Related articles Who can help me with additional questions about my gift card? Do you sell gift cards? Can I check my gift card balance online? Can I redeem my gift card for cash? Can I return my gift card?