I've earned a reward. Can I use it in store? Customer Service August 31, 2021 11:55 Updated No, you can only use this refer-a-friend reward online at www.thebodyshop.com. Related articles How do I start referring friends? I've referred a friend, when do I get my reward? How do you make sure your ingredients have not been tested on animals? What is your returns policy? I referred a friend and they are being shown as "not eligible", why is that?