Why isn't my delivery address recognized when I enter it at checkout? Customer Service August 31, 2021 11:55 Updated If you enter your zipcode and click "find address" and your address is not recognized, you can override this by clicking the "enter address manually" button. This will then let you enter your address. Related articles Where do you deliver? What are your delivery charges? Can I get my order delivered to a store? How long will it take for my products to be delivered? What happens to my delivery if no one is available/home to receive it?